Terms & Conditions
Personal Training Terms
By booking a personal training session or package with Labs Fitness, you agree to the following terms:
- Bookings: Sessions must be booked in advance directly with your trainer. Availability is not guaranteed and is subject to your trainer's schedule.
- Payments: Session blocks and packages must be paid for in full prior to commencing training, unless otherwise agreed in writing with your trainer or Labs Fitness.
- Cancellations: Sessions cancelled with less than 24 hours' notice will be charged in full and deducted from your remaining session balance.
- Lateness: Sessions will end at the originally scheduled time regardless of a late arrival, to respect the schedules of other members and trainers.
- Expiry & Extensions: Purchased session blocks are valid for a set period from the date of purchase. Unused sessions that expire will not be refunded, though extensions may be granted at Labs Fitness's discretion in cases of illness or injury supported by appropriate evidence.
- Trainer Transfers: Labs Fitness reserves the right to reassign a client to another qualified trainer if their original trainer is unavailable, ceases to operate from the studio, or if it is otherwise in the best interest of the client.
- Refunds: Session packages are non-refundable once purchased, except where required by law or at the sole discretion of Labs Fitness.
Peak & Off-Peak Membership Terms
Membership at Labs Fitness (Peak and Off-Peak) is subject to the following conditions:
- Payments: Memberships are billed on a recurring basis via Direct Debit. It is your responsibility to ensure your payment details are kept up to date.
- Direct Debit: By setting up a Direct Debit, you authorize Labs Fitness (or its payment processing partner) to collect membership fees automatically on the agreed billing date each month.
- Off-Peak Access: Off-Peak memberships restrict access to designated off-peak hours as communicated at the time of sign-up. Access outside these hours may incur an additional charge or require an upgrade to a Peak membership.
- Cancellations: Memberships require a minimum notice period, as agreed at sign-up, to cancel. Notice must be given in writing. You remain liable for payments due during the notice period.
- Expiry & Extensions: Membership pauses or freezes (e.g. for injury or extended travel) may be granted at Labs Fitness's discretion and may extend the minimum commitment period accordingly.
- Refunds: Membership fees already collected are non-refundable, except where required by law.
General
Labs Fitness reserves the right to update these terms from time to time. Continued use of our services following any changes constitutes acceptance of the updated terms. If you have any questions about these terms, please get in touch via our Contact page.